![]() ![]() 'So, I'm going to check the market and find out if anyone else is selling at a lower price?' Speaker: 'Can you make sure that we're getting the best possible price when we purchase new technology?' 'What do you mean by the best possible price?'Įxample 4: Closed questions for clarifying instructions ![]() Speaker: ' It's important we make sure that we're getting the best possible price when we purchase a new technology'. 'Are you sure we can fulfil our long-term ambitions this way?'Įxample 3: Open questions for clarifying instructions 'So, you're sure we can't go on with the current technology?' 'So, you think it's best to stay with the present technology until next year?' Related: Communication Skills: Definitions and Examples Example 2: Closed questions regarding the speaker's views and opinions 'Why do you think it's best to invest early next year?' 'What do you consider to be a new technology?' Speaker: 'I think the company might benefit from investing in a new technology early next year'. Here are some examples of open and closed clarifying questions in different situations: Example 1: Open questions regarding the speaker's views and opinions Related: Improve Your Nonverbal Communication Skills 4 examples of clarifying questions This helps the listener better understand what the speaker meant and also helps them form an opinion of their own regarding the speaker's views. By asking open defining questions, the listener can encourage the speaker to elaborate on their thoughts and help them provide more detailed information. Related: Social Skills: Definition and Examples When you need help understanding somethingĪsking clarifying questions can also be a good way to ensure that you properly understand the nuances of someone's opinion. If the instructions aren't clear, the listener can ask a closed clarifying question by stating what they understand and asking for confirmation on whether they got it right. Explaining a complex task can be difficult, so it's often in the interest of both the speaker and the listener to ensure that the details of the task are clear. The two main situations in which you can ask for clarification are the following: When you receive unclear instructionsĪsking defining questions can be a good way to clarify new information when you receive unclear instructions. Soft Skills When to ask for clarification They can allow the speaker to either confirm that the listener has correctly understood their message or provide the speaker with an opportunity to correct a misunderstanding. ![]() Most of them have the form of when, why, where or how types of questions and encourage the speaker to further explain their thoughts and ideas openly.Ĭlosed clarifying questions: These questions simply reiterate a part of the message. Open clarifying questions: These questions give the speaker an opportunity to elaborate on a certain part of their message. There are two main types of clarifying questions: These questions can be useful in situations such as interviews, presentations, discussions and other similar circumstances. The listener instead uses them to get a clearer factual understanding of what the speaker wants to transmit. The speaker also benefits by having an assurance that their audience is actively listening and genuinely interested in what they're saying.Ĭlarifying questions rarely require new information from the speaker. By asking these types of questions after receiving new information, the listeners can ensure they properly understood the message and obtained important additional information. What are clarifying questions?Ĭlarifying questions, also known as defining questions, are what the listener asks the speaker in an attempt to eliminate or prevent any misunderstanding, confusion or ambiguity. In this article, we define what clarifying questions are, discuss when you might use them, provide specific examples, explain the importance of questioning and present some tips to help you improve yours. As a professional, understanding questioning techniques can help you improve your overall communication skills. In the workplace, you can use these to clarify and to show that you understand new information. Developing techniques for creating and asking clarifying questions can help create constructive conversations. ![]()
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